How can we help you?
Covid-19 - Information for Guests
Important information regarding our re-opening
What's Inside The London Dungeon?
Everything you need to know about inside the London Dungeon to plan your visit
Everything you need to know about great value tickets at The London Dungeon and other Merlin London Attractions
Help with making and changing bookings
When we are open and the best time to visit us
Location & Directions
Where are we and the best way to visit us
Discounts & Promotions
Help on using 2 for 1 Vouchers, Corporate Discounts, 3rd Party Tickets and other promotional offers
Information regarding The Sun Superdays free tickets promotion
Everything you need to know about using your Merlin Annual or Merlin Membership Pass with us
Help and information regarding access, pricing and booking
Schools & Groups
All the information you need for planning a school or group visit with us
Everything you need to know about our rides and their restrictions
Escape Room Experience
Get ready for the ultimate escape room adventure only at the London Dungeon.
Information about us, our history and how to feedback to us
- Why do I need to book online?
- General information regarding our re-opening
- What is The London Dungeon?
- I am booking a combination ticket, can I book times for the other attractions?
- I have not received my ticket confirmation email – what should I do?
- How do I redeem a 2 for 1/Promotional Voucher?
- Do I need to pre-book entry with my Merlin Pass?
- Are there restrictions for using a Standard or Premium Merlin Annual Pass at The London Dungeon?
- How can I book a Wheelchair time slot for The London Dungeon?
- Covid-19 - Information for Schools with a School Trip Booking
- Can I contact you via Live Chat?
- How do I contact your Customer Services team?