How can we help you?
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Covid-19 - Information for Guests
Important information regarding our re-opening
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What's Inside The London Dungeon?
Everything you need to know about inside the London Dungeon to plan your visit
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Our Tickets
Everything you need to know about great value tickets at The London Dungeon and other Merlin London Attractions
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Booking Help
Help with making and changing bookings
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Opening Times
When we are open and the best time to visit us
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Location & Directions
Where are we and the best way to visit us
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Discounts & Promotions
Help on using 2 for 1 Vouchers, Corporate Discounts, 3rd Party Tickets and other promotional offers
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Sun Tickets
Information regarding The Sun Superdays free tickets promotion
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Merlin Pass
Everything you need to know about using your Merlin Annual or Merlin Membership Pass with us
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Disabled Guests
Help and information regarding access, pricing and booking
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Schools & Groups
All the information you need for planning a school or group visit with us
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Our Rides
Everything you need to know about our rides and their restrictions
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About Us
Information about us, our history and how to feedback to us
Promoted articles
- Why do I need to book online?
- General information regarding our re-opening
- What is The London Dungeon?
- I am booking a combination ticket, can I book times for the other attractions?
- I have not received my ticket confirmation email – what should I do?
- How do I redeem a 2 for 1/Promotional Voucher?
- Do I need to pre-book entry with my Merlin Pass?
- Are there restrictions for using a Standard or Premium Merlin Annual Pass at The London Dungeon?
- How can I book a Wheelchair time slot for The London Dungeon?
- Covid-19 - Information for Schools with a School Trip Booking
- Can I contact you via Live Chat?
- How do I contact your Customer Services team?