How can we help you?
What's Inside The London Dungeon?
Everything you need to know about inside the London Dungeon to plan your visit
When we are open and the best time to visit us
Help with making and changing bookings
Information about us, our history and how to feedback to us
Schools & Groups
All the information you need for planning a school or group visit with us
Help and information regarding access, pricing and booking
Discounts & Promotions
Help on using 2 for 1 Vouchers, Corporate Discounts, 3rd Party Tickets and other promotional offers
Location & Directions
Where are we and the best way to visit us
Everything you need to know about great value tickets at The London Dungeon and other Merlin London Attractions
Covid-19 - Information for Guests
Important information regarding the impact of COVID-19
Everything you need to know about using your Merlin Annual or Merlin Membership Pass with us
Everything you need to know about our rides and their restrictions
- What is The London Dungeon?
- I have not received my ticket confirmation email – what should I do?
- How do I contact you with a guest enquiry?
- Covid-19 - Information for Schools with a School Trip Booking
- Free carer ticket bookings
- How can I book a Wheelchair time slot for The London Dungeon?
- How do I redeem a 2 for 1/Promotional Voucher?
- I am booking a combination ticket, can I book times for the other attractions?
- Why do I need to book online?
- Do I need to pre-book entry with my Merlin Pass?