Booking Help
Help with making and changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Can I use PayPal to purchase my tickets?
- What is my time slot?
- What payment cards do you accept for an online booking?
- I need to collect my tickets at the attraction - how do I do this?
- I chose Print@Home - how do I get in?
- I have pre booked tickets online - what do I do upon arrival?
Tickets & Confirmations
- I have not received my ticket confirmation email – what should I do?
- When I login to edit my time and date for the other attractions I have booked in my combination ticket, it says ’there are no packages left to book’ what do I do?
- Do you offer a e-ticket/print at home option for online tickets?
- What do I need to collect my tickets?
- What if I need to collect my tickets but I do not have the card I used to purchase?
- What identification is accepted when collecting tickets?