Booking Help
Help with making and changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Why do I need to book online?
- I am a Merlin Pass holder, how do I pre-book entry?
- Can I use PayPal to purchase my tickets?
- What is my time slot?
- What payment cards do you accept for an online booking?
- I have pre booked tickets online - what do I do upon arrival?
Tickets & Confirmations
- I have not received my ticket confirmation email – what should I do?
- When I login to edit my time and date for the other attractions I have booked in my combination ticket, it says ’there are no packages left to book’ what do I do?
- I have booked my tickets over the telephone, but have not received my e-mail confirmation?
- My order was purchased for me as a gift / using another credit card I won’t have with me?
- If I have purchased tickets for someone else, how do they collect their tickets?