Help Centre Home
Logo
Back to website
Help Centre Home Back to website
  1. The London Dungeon
  2. Booking Help

Booking Help

Help with making and changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • Can I use PayPal to purchase my tickets?
  • What is my time slot?
  • What payment cards do you accept for an online booking?
  • I need to collect my tickets at the attraction - how do I do this?
  • I chose Print@Home - how do I get in?
  • I have pre booked tickets online - what do I do upon arrival?
See all 7 articles

Tickets & Confirmations

  • I have not received my ticket confirmation email – what should I do?
  • When I login to edit my time and date for the other attractions I have booked in my combination ticket, it says ’there are no packages left to book’ what do I do?
  • Do you offer a e-ticket/print at home option for online tickets?
  • What do I need to collect my tickets?
  • What if I need to collect my tickets but I do not have the card I used to purchase?
  • What identification is accepted when collecting tickets?
See all 9 articles

Amending a Booking

  • Can I change the date/time of my booking?
  • How do I cancel my booking?
  • Can I change the name on my booking?
  • What if I'm running late for my time slot?

The London Dungeon: County Hall, Westminster Bridge Road, London SE1 7PB.

Book Now