On arrival at The London Dungeon, please speak to a staff member on the front entrance steps. You will be escorted into the building via step-free access next to The London Eye Ticket Office.
Navigating around The London Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven.
There are moments where the flooring can move, so we would recommend applying the brakes of your wheelchair whenever in a stationary position.
The attraction does cover three levels, however we do have a lift, and staff are in place to assist you around the tour.
Please be aware of the following restrictions for our two rides:
Tyrant Boat Ride:The ride is not accessible to wheelchair users who are not able to transfer themselves into a boat without assistance, or visitors who cannot use stairs
Drop Dead - Drop Ride to Doom: All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats.
To book a ticket for a carer or to book a wheelchair slot please click here. After you complete your details a member of our Guest Support Team will contact you to discuss your requirements and make your booking.
Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.
Our team aim to respond within 48 hours of receiving your request.
We recommend viewing our Accessibility Guide to help plan your visit.