On arrival at The London Dungeon, please speak to a staff member on the front entrance steps. You will be escorted into the building via step-free access next to The London Eye Ticket Office.
Navigating around The London Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven.
There are moments where the flooring can move, so we would recommend applying the brakes of your wheelchair whenever in a stationary position.
The attraction does cover three levels, however we do have a lift, and staff are in place to assist you around the tour.
Please be aware of the following restrictions for our rides:
Tyrant Boat Ride: All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats. In the instance that there is an evacuation, the wheelchair user must consent to be without their own wheelchair for up to 8 hours but the team will provide one of the attraction wheelchairs as soon as possible. The wheelchair user must be able to climb approximately 2 flights of stairs to evacuate.
Drop Dead - Drop Ride: All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats.
To book a wheelchair entry reservation slot, please click here. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.
Please note, wheelchair slots are limited to 1 per hour so we may not always be able to accommodate on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability.
We recommend viewing our Accessibility Guide to help plan your visit.