To ensure that our guests are all as safe as possible we are only able to admit one wheelchair user per hour, at each quarter past the hour.
This is due to fire evacuation procedures and the wheelchair lift* only being suitable to hold one wheelchair at a time.
As a result it is strongly advised to pre-book your wheelchair slot as availability on the day cannot be guaranteed.
To book a ticket for a carer or to book a wheelchair slot please click here. After you complete your details a member of our Guest Support Team will contact you to discuss your requirements and make your booking.
Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.
Our team aim to respond within 5 days of receiving your request.
*We can only admit wheelchairs if they are less than 300kg with both user and wheelchair weight included. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately, we are unable to admit mobility scooters.