Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.
However, we understand due to some circumstances that you may be required to change the date of your visit.
Guests who purchased tickets from 03.09.2020 onwards
If you purchased tickets from 3rd September 2020 onwards, you will have access to the Booking Portal which will allow you to amend your visit date/time up to a maximum of 3 times (Subject to availability and terms and conditions)
Please note: Amendments can only be made prior to your original time/date booked.
For further information, please visit here.
Guests who purchased tickets prior to 03.09.2020
If you need to change the date of your tickets, please contact us via Live Chat or you can call us on 0207 967 8023*
*Calls are charged at local rate. Our lines are open Monday - Friday 9am - 4pm.
Please include as much detail on your booking as possible, including your order number from your confirmation email.