If the card holder will not be present when collecting the tickets, a letter of authorisation needs to be provided. The signed letter of authorisation should including the following details:
"I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last for digits of credit card used*.
The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.
If visiting without the ticket booker, you will need the confirmation number and the barcodes for scanning.
Please be aware if you are collecting a Merlin Annual Pass the card used for payment will always be required and the pass/es will not be issued without it.